XSOAR - Incident and setting pages are not loading

• Incidents and Settings Page is not loading in Cortex XSOAR Web Console as shown below.
• Dashboard settings are loaded correctly.
• Due to this, user operations are impacted.
  
  
• An Error message "error failed to run "docker rm". got error: [exit status 125]" is displayed in the log bundle.
• This means the docker failed to remove the container from /home directory.

  2024-05-14 07:05:06.7893 error failed to run "docker rm". got error: [exit status 125], stderr: [time="2024-05-14T07:05:06+05:30" level=error msg="cleaning up storage: removing container 04b089aad2704785b9d974b915fe04b0cc45f3ca219919ff8d27d7aeca85cc2a root filesystem: unmounting \"/home/demisto/.local/share/containers/storage/overlay/58bb104a71412811c874417f0325f7a56e124ddcaeea6150c35a9cb9d842d9a0/merged\": invalid argument"
  time="2024-05-14T07:05:06+05:30" level=error msg="cleaning up storage: removing container 0b65af82e9ba4e2c991c5dcf845881041091983f517db2a03184e29fe872882e root filesystem: unmounting \"/home/demisto/.local/share/containers/storage/overlay/7beec06cbe84a34771ff51b666797b576a70f86e3782c6fece7d350bbe71ce10/merged\": invalid argument"

• Cortex XSOAR
• Version 6.x
• Web Console

• Disk space in the /home directory is almost full.
• Since the /home directory is where the podman stores all container files and images, the disk full impacts the podman operations.
• This can be verified by using SSH and checking the disk usage of /home directory using the command below.

  df -h

   

1. Remove all the images temporarily to free out some spaces.
2. Test the command below and validate the command is actually deleted the podman images:

for i in `podman images -a -q`; do echo "podman rmi -f $i"; done

3. Execute the command :

for i in `podman images -a -q`; do podman rmi -f $i ; done

4. This will temporary free out the space of the /home directory but the issue will reoccur again if the disk space of /home is not increased.
5. The permanent fix of this issue is increase the disk space of /home directory.