Commit to Prisma Access fails with the error "Failed to get cfg.csp-trusted-endpoint value, returning None", and some license keys in Panorama are old.

Commit to Prisma Access fails with the error "Failed to get cfg.csp-trusted-endpoint value, returning None", and some license keys in Panorama are old.

2878
Created On 05/10/24 05:13 AM - Last Modified 01/10/25 03:56 AM


Symptom


Commit to Prisma Access fails with both of the following conditions.

  • The following log was recorded at the time just after the commit in plugin_cloud_services.log (\opt\plugins\var\log\pan\plugin_cloud_services.log in Tech Support File) of Panorama.
    ERROR: [validation] Failed to get cfg.csp-trusted-endpoint value, returning None
  • When executing the Panorama CLI command "delete license key [then click tab key]" (It shows all installed license keys), some old keys are displayed.
    admin@Panorama> delete license key 
      Device_Management_License_2021_01_01_13572468.key   2024/05/05 12:12:12        0.3K
      LCL_MU_RN_ENT_2023_01_01.key                        2024/05/05 12:12:12        0.3K
      Logging_Service_2023_01_01.key                      2024/05/05 12:12:12        0.3K
      Premium_Partner_2021_01_01_12345678.key             2021/07/07 11:11:11        0.3K  <<<<<<<<<<<<
      Premium_Partner_2022_01_01_23456789.key             2022/08/08 22:22:22        0.3K  <<<<<<<<<<<<
      Premium_Partner_2023_01_01_34567890.key             2024/05/05 12:12:12        0.3K
      <value>                                             File name


     



Environment


  • Panorama managed Prisma Access 
  • Commit
  • Licenses


Cause


Older expired licenses still present in the Panorama.



Resolution


  1. Delete all the keys and retrieve the newer keys from the license server.
  2. Follow steps from STEP1 to STEP8 of Reset Your Panorama Managed Prisma Access License.


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000TomkCAC&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail