Firewall reboots with log 'Out of memory condition detected, kill process <proc-id>' message in the System logs

Firewall reboots with log 'Out of memory condition detected, kill process <proc-id>' message in the System logs

13805

Created On 02/12/25 07:06 AM - Last Modified 04/09/25 21:34 PM

PA-460 Firewall

PA-1420 Firewall

11.1

Strata

Symptom

Unexpected firewall reboot
show system files cli command shows all_task crash files
less mp-log dp-monitor shows the logs similar to below with high pantask process usage during issue time matching with OOM logs.

12:02:09 top MiB Swap: 0.0 total, 0.0 free, 0.0 used. 1000.0 avail Mem 
12:02:09 top PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 
12:02:09 top 7209 root 20 0 137.1g 2.3g 2.3g R 100.0 7.4 246837:38 pan_task 
12:02:09 top 7214 root 20 0 137.1g 2.3g 2.3g R 100.0 7.4 246867:27 pan_task

System logs (less mp-log system.log) display out of memory issues

16:26:30 2025/02/11 16:26:30 critical general general 0 Out of memory condition detected, kill process 7209 
14:02:01 2025/02/10 14:02:01 critical general general 0 Out of memory condition detected, kill process 7215 
14:02:01 2025/02/10 14:02:01 critical general general 0 Out of memory condition detected, kill process 26189

Environment

Palo Alto Firewalls
PAN-OS 11.0.7, 11.2.0, 11.1.4, 10.2.10, 10.1.14

Cause

Software Issue.

Resolution

Thee issue is fixed under PAN-259480.
Upgrade the PANOS to one of the following versions:
- 11.2.3, 11.1.5, 10.1.16, 10.2.14
Some versions also have the hotfixes. If needed, contact TAC.

Additional Information

N/A