Floating IP not moving to peer Firewall after HA failover(Active/Passive).

Floating IP not moving to peer Firewall after HA failover(Active/Passive).

5801
Created On 01/24/25 15:19 PM - Last Modified 10/25/25 17:24 PM


Symptom


  • The floating IP address stayed with the active firewall after failover.
  • When an HA Failover occurs, pan_vm_plugin.log reports "Moving Secondary IP failed - Not able to get Peer's VNIC attachments"
    > less mp-log pan_vm_plugin.log
    -0600 vm_ha_state_trans INFO: Authenticate and retrieve an instance principal token
    -0600 vm_ha_state_trans INFO: Connection Error: HTTPSConnectionPool(host='auth.us-phoenix-1.oraclecloud.com', port=443):
    Max retries exceeded with url: /v1/x509 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fa5b5c6a5c0>: 
    Failed to establish a new connection: [Errno 110] Connection timed out',))
    -0600 vm_ha_state_trans INFO: : Moving Secondary IP failed - Not able to get Peer's VNIC attachments. Err: ConnError
  • System state may not be updated with peer OCI instance id:
> show system state | match instance

ha.app.peer.platform: { 'eni': [ ], 'instance-id': NULL, }
peer.cfg.general.max-fibinstance: 0xff


Environment


  • PA-VM
  • PAN-OS
  • Private & Public Cloud Space


Cause


  • The issue was related to incorrect DNS resolution causing issues with OCI metadata retrieval, leading to incorrect failover behavior.
  • Specifically, the DNS resolution is blocked by a proxy on management port.


Resolution


  1. Check if any node blocking management port connection to Oraclecloud url or related IP address, for example in the above example from pan_vm_plugin.log: https://auth.us-phoenix-1.oraclecloud.com/v1/x509
  2. Remove the proxy server address for management port from Device > Setup > Services
  3. Reboot the VM.
  4. Performed failover test to ensure correct transitioning.



Additional Information


Configure Active/Passive HA on OCI

 



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