GlobalProtect on Android devices fails to create Virtual Adapter if user will not press allow button on Connection request window for 30 minutes.
2744
Created On 11/05/24 05:55 AM - Last Modified 01/03/25 21:32 PM
Symptom
GlobalProtect on Android devices fails to create Virtual Adapter without pressing OK on Connection request window for 30 minutes.
Environment
- GlobalProtect App
- Supported versions
- Android devices
Cause
- Without user permission, GlobalProtect cannot establish Virtual Adapter.
- If it reaches timeout value, 30 minutes, GlobalProtect gives up to establish the adapter.
Resolution
Once the Connection request window appears, Select OK within 30 minutes.
Additional Information
When user didn't select OK on the Connection request window, following message appears in gp.log.
EnableVIFForThis, return 305481336
PanVPNService: Timeout before user makes decision on VPN permission. <<<<<<<<<
GPController main loop onCommand:disconnect
GPC: onCommand: disconnect
GPC: consumeAllViewRequests reason: disconnect command received.
GPC: ViewState Changed: Connecting => Disconnecting
GPController main loop onEvent:gpa-pull-view-request
GPC: onEvent: ViewState=Disconnecting, type=gpa-pull-view-request, seq=183
=JNI= ANDROID_ACTION_START_VNIC, ret=failed: VPN Permission Timeout <<<<<<<<<<<<<<
(l6)JNI,18298,774,StartVNIC return failed: VPN Permission Timeout <<<<<<<<<<<<<
(l1)JNI,18298,233,Starting VNIC failed!(13181)11/05 11:49:59:803896 - (l1)JNI,18298,4966,PsvConnect() failed: -1