Wildfire API key shows expired even though the Wildfire license is valid.

Wildfire API key shows expired even though the Wildfire license is valid.

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Created On 11/04/24 15:47 PM - Last Modified 10/28/25 13:44 PM


Question


Q1: What is the Wildfire API key, and how do I get one?
 
Q2: How is the WildFire API key generated? 

 

Q3: Can we use the same WildFire API for the private cloud appliance and cloud-based Wildfire?



Answer


A1: WildFire API keys are used to interact with WildFire via the API. There are a few methods to acquire a key. If a customer has a valid Wildfire subscription, they will automatically have a Wildfire key. They may also purchase a stand-alone Wildfire API subscription if they do not desire a Wildfire Subscription.

 

A2: WildFire API key is generated per the company's account (not per NGFW nor WildFire subscription). Initially, only one WildFire API key is created per customer account. When a WildFire subscription is activated for the first time, the API key will be generated immediately and automatically. If an NGFW is transferred from one account to another and if the NGFW l has a WildFire subscription then the WildFire API key will NOT be generated automatically. In this case, customers can contact Palo Alto Networks support and request to generate a new WildFire API key.

 

A3: Yes, you can submit and retrieve reports using the same API.



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