Unable to access to PA-800 series firewalls when attempting to generate a tech-support after upgrade to 10.2.11

Unable to access to PA-800 series firewalls when attempting to generate a tech-support after upgrade to 10.2.11

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Created On 09/20/24 02:16 AM - Last Modified 09/27/24 23:16 PM


Symptom


  • PAN-OS upgraded to 10.2.11 on PA-800 Series firewall.
  • Access to the Firewalls lost when attempting to generate a tech-support file.

Environment


  • PA-820, PA-850
  • PANOS-10.2.11 and PAN-OS 10.2.11-h1

Cause


Software Issue.

Resolution


  1. The issue is resolved under PAN-265336 in PAN-OS 10.2.11-h2.
  2. Upgrade of the PAN-OS will resolve the issue.
  3. As a workaround, the management interface down can be recovered by restarting the firewall.
  4. Issue "request restart system" CLI command on Console to restart the firewall.

Additional Information


This is not a hardware failure and no RMA is required. PAN-OS upgrade will fix the issue.
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