When onboarding with OS11.2.X, the FW cannot connect to Panorama.

When onboarding with OS11.2.X, the FW cannot connect to Panorama.

6692
Created On 02/05/25 00:41 AM - Last Modified 02/22/25 04:11 AM


Symptom


  • Onboarding Firewall with PAN-OS 11.2.X to Panorama.
  • The Firewall fails to  connect to Panorama.
  • The following error messages are seen in the Panorama and  Firewall configd logs.

Panorama configd.log

-0800 Warning:  _register_ext_validation(pan_cfg_mgt_handler.c:4651): reg: device 'xxxxx' not using issued cert.
-0800 SC3: did:'xxxxx', ser:'xxxxx', ver:'11.2.4-h2', mod:'PA-450'
-0800 Warning:  sc3_register(sc3_register.c:212): SC3: connstat for 'xxxxx': -1
-0800 Warning:  sc3_register(sc3_register.c:249): SC3: register device 'xxxxx' does not have a peer cert.
-0800 Error:  sc3_register(sc3_register.c:270): SC3: register - No authkey given for device 'xxxxx'
-0800 Error:  pan_cfg_handle_mgt_reg(pan_cfg_mgt_handler.c:4992): SC3: Failed to register device: 'xxxxx'

 

Firewall configd.log

-0800 Error:  _get_current_cert(sc3_utils.c:117): sdb node 'cfg.ms.ca' does not exist ret -5
-0800 Warning:  sc3_get_current_sc3(sc3_utils.c:184): SC3: failed to get SNI
-0800 Warning:  sc3_get_current_sc3(sc3_utils.c:187): SC3: failed to get CCN
-0800 Warning:  sc3_sendRegInfo(sc3_register.c:425): SC3R: AK not present.
-0800 Error:  pan_cfg_get_cms_msg(pan_cfg_mgr.c:47047): SC3: reg - authkey needed, but missing



Environment


  • PA-Series Next-Generation Firewall
  • Panorama
  • PAN-OS 11.2.X


Cause


  • The authkey cannot be set on the firewall using WebUI.
  • The authkey is set using the GUI Path :  Device > Setup > Management > Panorama Settings > Auth key
  • But when checking the settings, the information is not added. 
  • One can check the settings with the command below, cfg.ms.ak is not added, when the setting is done using WebUI.

> show system state filter cfg.ms.*

cfg.ms.ak: xxxxxxxxxxxx
cfg.ms.csr: xxxxxxxxxxxxx



Resolution


  1. Use the CLI command to set the Authentication key on Firewall.
  2. Use the command  > request authkey set <auth key>
  3. For details about Authentication key, Refer to Authentication Key For Secure Firewall Onboarding.


Additional Information


N/A



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