Failed to associate Device Security apps with error "LIC_400 Failed to apply license on devices. Please include this Error id: xxxxxxxxx in support ticket."

• When attempting to assign Device Security Security to a device on the Hub's Device Associations page, the following error message appears and the attempt fails.
• "LIC_400 Failed to apply license on devices. Please include this Error id: xxxxxxxxx in support ticket."

• PA-Series Next-Generation Firewall
• Device Security Security
• SLS (Strata logging Service)

Possible licensing issue.

1. Contact Support with a screenshot of the error message, the date and time it occurred.
2. Include the summary order,  auth code, and the URL of the activation link used.
3. The assigned support engineer will help resolve the issue.