GP connection suddenly disconnected with the message Connection failed" and reconnection failed: DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101)
14068
Created On 12/12/24 02:29 AM - Last Modified 01/14/25 11:04 AM
Symptom
- GlobalProtect (GP) app upgraded from 6.2.5 to 6.3.1 or 6.3.1-c383,
- After upgrade, GP users get suddenly disconnected from GP with the message "Connection failed,"
- Reconnection also fails
- In the PanGPS.log, the following logs are seen
(P5792-T9804)Error( 289): 12/03/24 08:05:27:970 DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101)
(P5792-T9804)Info ( 162): 12/03/24 08:05:28:480 ####################### Start PanGPS service (ver: 6.3.1-383) #######################
(P4400-T21132)Error( 289): 12/03/24 08:11:38:273 DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101)
(P4400-T21132)Info ( 162): 12/03/24 08:11:38:789 ####################### Start PanGPS service (ver: 6.3.1-383) #######################Environment
- GlobalProtect App 6.3.1
- GlobalProtect App 6.3.1-c383
- Prisma Access
Cause
Software Issue.
Resolution
- The issue is fixed under GPC-21542.
- Upgrading the GP app to 6.3.2 fixes the issue.
Additional Information
N/A