Unable to activate Strata Logging Service.

Unable to activate Strata Logging Service.

6150
Created On 11/29/24 06:27 AM - Last Modified 03/11/25 23:17 PM


Symptom


  • After clicking the activation magic link and following the instructions as stated in Activate Strata Logging Service, you will see the following error.
    SUB_SERVICE_1135 : Strata Cloud Manager the listed product(s) are active on the selected tenant. Please select a different tenant or create a new tenant to activate the licenses.


Environment


  • Strata Logging Service (Previously Cortex Data Lake)
  • Strata Cloud Manager


Cause


Strata Logging Service TB based license cannot be activated on Strata Cloud Manager Essential.

Resolution


  1. Strata Logging Service TB based license cannot be activated on Strata Cloud Manager Essential.
  2. Strata Logging Service TB based license should be activated in a new Tenant Service Group. 

Refer: Strata Cloud Manager Licenses



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HEZLCA4&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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