Panorama unable to connect Strata Logging Service after initial configuration.

• Panorama configured for Strata Logging Service.
• When checking the status "request plugins cloud_services logging-service status", the following error message is displayed. 

  > request plugins cloud_services logging-service status
  fail
  Exception 'customer-id'

• In lcaas_agent.log (less mp-log lcaas_agent.log), response code 401 can be seen. 

  16:13:39,693 lcaas_agent INFO URL=https://lic.lc.prod.us.cs.paloaltonetworks.com:444/Platform/CustomerInfo/
  16:13:39,693 lcaas_agent INFO CERT=/opt/pancfg/mgmt/ssl/private/device.crt
  16:13:40,397 lcaas_agent INFO response from orchestrator=b'{"code":401,"message":"Got error. No provisioned tenant id found for serial number in cert subject: ClientCert.Subject(commonName=000702042476, orgUnit=null, serialNumber=null, oid=OID.1.3.6.1.4.1.25461.4.22.1)","timeStamp":"2024-10-08T07:13:40.311Z"}'
  16:13:40,398 lcaas_agent INFO Resp from cloud service : b'{"code":401,"message":"Got error. No provisioned tenant id found for serial number in cert subject: ClientCert.Subject(commonName=000702042476, orgUnit=null, serialNumber=null, oid=OID.1.3.6.1.4.1.25461.4.22.1)","timeStamp":"2024-10-08T07:13:40.311Z"}'
  16:13:40,398 lcaas_agent ERROR Customer is not provisioned in CSP

• There are no issues with the license and device certificate.
• From a packet capture on a management interface, you do not observe any traffic from port 444.

  > tcpdump snaplen 0 filter "tcp port (3978 or 80 or 443 or 444) or udp port 53"

• Panorama
• Supported PAN-OS
• Strata Logging Service (Previously Cortex Data Lake)

Onboard Panorama following the steps at Configure Panorama for Strata Logging Service.