Process Memory Depletion

Process Memory Depletion - Distributord

3665

Created On 09/18/24 17:21 PM - Last Modified 07/11/25 15:55 PM

Redistribution

CPU/Memory Issue

Performance

Device Management

10.0

10.2

10.1

11.1

11.0

AIOps for NGFW

Strata Cloud Manager

Symptom

Alert regarding process memory depletion for "distributord"

Environment

PAN-OS

Cause

A memory depletion in the "distributord" process was found.

Resolution

Gather the following data required to diagnose the cause of distributord memory depletion:
1. Collect Tech Support File from the UI: Device > Support > Generate Tech Support File.
2. Run the following CLI commands to gather trace and core files:
```
show clock
debug software trace distributord
debug software core distributord
```
  Download the core files from the UI: Device > Support > Download Core Files. For the trace dump, copy the CLI output, paste it into a notepad file, and save it.
3. Export the Device State from the UI: Device > Setup > Operations > Export Device State.
4. Gather data from Strata Cloud Manager, such as the memory depletion start date and any configuration or software changes made during that time.
5. Open a support case with the above data.
Use the following mitigation steps as a temporary fix:
1. Restart the distributord process to reduce the memory usage by using the command:
```
debug software restart process distributord
```
  Note:
- This action is recommended during a maintenance window.
- Restarting distributord temporarily mitigates memory growth, but the issue may reoccur.

Additional Information