Cannot access Customer Support Portal. Error “Unable to determine user identification method. Please contact your administrator for assistance”

Cannot access Customer Support Portal. Error “Unable to determine user identification method. Please contact your administrator for assistance”

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Created On 08/19/24 13:00 PM - Last Modified 08/19/24 15:19 PM


Question


Cannot access Customer Support Portal. Error  “Unable to determine user identification method. Please contact your administrator for assistance”
Screenshot 2024-08-19 at 14.52.23.png

Environment


Customer Support Portal

 

Answer


Check if you are using Zscaler in your environment. It may block access to sso.paloaltonetworks.com causing this error. 

You need to place Palo Alto Networks domain in a SSL inspection bypass group in Zscaler to resolve the issue. 
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