Cannot access Customer Support Portal. Error “Unable to determine user identification method. Please contact your administrator for assistance”
4925
Created On 08/19/24 13:00 PM - Last Modified 08/19/24 15:19 PM
Question
Cannot access Customer Support Portal. Error “Unable to determine user identification method. Please contact your administrator for assistance”
Environment
Customer Support Portal
Answer
Check if you are using Zscaler in your environment. It may block access to sso.paloaltonetworks.com causing this error.
You need to place Palo Alto Networks domain in a SSL inspection bypass group in Zscaler to resolve the issue.