Websites are not accessible from Explicit Proxy with error Proxy Token Expire
3529
Created On 07/12/24 15:55 PM - Last Modified 05/21/25 02:45 AM
Symptom
Some of the users are unable to browse the internet, using an explicit proxy. Firefox Browser message: PR_END_OF_FILE_ERROR Some users can browse. Global Protect agents connect successfully, for all users
Edge and Chrome browsers provide error "Proxy Token Expire"
Environment
- Prisma Access Explicit Proxy
- GlobalProtect Agent Proxy
Cause
The PCs were synced with the time server which were ~90sec ahead.
Resolution
The PCs should be synced with the timeserver which has the dime difference +60 and -60 seconds as the max time difference.
Additional Information
Prisma Access Proxy Instances allow +60 and -60 seconds as the max time difference.