How to fix error--primary active stuck in suspend due to Peer device VM number of cores (xx) not matching with local
9320
Created On 02/06/21 04:43 AM - Last Modified 07/11/25 20:16 PM
Symptom
Device is suspended in high availability.
The following error will appear "primary-active-stuck-in-suspend-due-to-Peer-device-VM-number-of-cores-xx-not-matching-with-local"
Environment
- Affect VM Panorama
- Affect PAN_OS 8.1, 9.0., 9.1, 10.0
Cause
In order for High Availability to form vCPU and memory need to match for VM Panorama.
If not, then the device will be put in Suspended until value match.
The following error will appear in Dashbooard.
Example of system log output: 2021/02/05 12:44:57 2021/02/05 12:44:57 critical ha Peer-co 0 0007EV30914 Peer device VM number of cores (16) not matching with local (4); going to Suspended state
Resolution
To resolve, both vcpu and memory need to match on both VM.
To do this VM Panorama need to be shutdown one at a time.
Follow this link below:
Increase CPUs and Memory on the Panorama Virtual Appliance
Additional Information
Setting the number of cores per CPU in a virtual machine (VMWare)