How to generate and download tech-support file from the CN Series Firewall
48569
Created On 02/01/21 18:22 PM - Last Modified 02/01/21 18:26 PM
Objective
How to generate and download tech-support file from the CN Series Firewall
Procedure
- Sequence:
Note:
a) You need to get TSF from both Management Planes “pan-mgmt-sts-0” and “pan-mgmt-sts-1”
b) TSF from MP will also consist of logs of the DP connected to it.
- Check the MP pods
Command: “kubectl get pod -n kube-system”
- Go to the admin console
Command: “su - admin”
Request the tech-support file on both mgmts and wait for its completion (example is just for MP)
Command: “request tech-support dump”
Command: “show jobs id <job_id>”
Note: The tech-support file will be in /opt/pancfg/tmp/techsupport/
Copy the file out of the cn-mgmts to local machine (run for both, this is one long line)
Command:kubectl -n kube-system cp <MP Pod>:/opt/pancfg/tmp/techsupport/<TSF_File_Name> ./<TSF_File_Name>
