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Error: Object already exists when creating an administrator acc... - Knowledge Base - Palo Alto Networks

Error: Object already exists when creating an administrator account on Panorama

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Created On 01/29/21 22:20 PM - Last Modified 08/10/22 21:27 PM


Symptom


Error "Object already exits" shows when admin creates an Admin account under GUI: Panorama > Administrators > Add
User-added image
  • The username is also seen in the saved-log query by admin in Panorama logs under GUI: Monitor > Logs
  • When using config audit, the changes are seen with the username displayed.
GUI: Panorama > Config Audit
User-added image


Environment


  • Panorama
  • PAN-OS 9.0.5


Resolution


  1. Login to CLI.
  2. Access to configure mode.
> configure
Entering configuration mode
  1. Verify if admin is already in admin account. Here "Administrator-user" is given as an example.
# show mgt-config users
users {
  Administrator-user {
    phash $1$######################.;
    permissions {
      role-based {
        superreader yes;
 }
}
#
  1. Remove user/admin account.
# delete mgt-config users Administrator-user

  1. Commit changes
  2. # commit
    # exit
    >
    

     


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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HChNCAW&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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