How to Collect Tech Support File from a Log Collector
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Created On 01/27/21 09:53 AM - Last Modified 04/09/25 21:07 PM
Objective
Dedicated log collectors do not have a WebGUI, so generating and collecting a tech support file must be done from the command line.
Environment
- Any PAN-OS
- Panorama configured as dedicated Log Collector.
Procedure
- Connect to the Log Collector through SSH or Console.
NOTE: Using a TFTP or SCP server to export the files is necessary.
- Enter one of the following commands to generate and export a tech-support file, depending on which type of server is being used:
> tftp export tech-support to <tftp host>
> scp export tech-support to <username@host:path>
Using the above methods will generate a tech support file and export it to the host specified.
- You may then retrieve the TSF from the host directory and upload it to your TAC support case using either the Palo Alto Networks Customer Support Portal or the TAC Upload Service.
NOTE: For full upload methods for these options please refer to the article: How to Generate and Upload a Tech Support File
- If you wish to generate the TSF and directly upload it to the TAC Upload Server, use the following SCP method:
> scp export tech-support to xxxxxxxx@tacupload.paloaltonetworks.com:./
xxxxxxxx will be the case number, including leading zeros.
Example: 00654321@tacupload.paloaltonetworks.com:./
When prompted, the password will be the email address under which the case was opened.