How to Collect a Tech Support File from a Log Collector
81262
Created On 01/27/21 09:53 AM - Last Modified 08/19/26 09:50 AM
Objective
Dedicated log collectors do not have a WebGUI; therefore, generating and collecting a Tech Support File must be performed via the Command Line Interface (CLI).
Environment
- Any PAN-OS version.
- Panorama configured as a dedicated Log Collector.
Procedure
- Connect to the Log Collector using SSH or a console connection.
NOTE: Exporting the file requires an accessible TFTP or SCP server, or direct access to the Palo Alto Networks TAC Upload Service.
- Run one of the following commands to generate and export the Tech Support File, depending on your preferred server type:
> tftp export tech-support to <tftp host>
> scp export tech-support to <username@host:path>
Executing either command generates the Tech Support File and transfers it directly to the specified destination.
- Retrieve the TSF from your server's destination directory and upload it to your support case using either the Palo Alto Networks Customer Support Portal or the TAC Upload Service.
NOTE: For comprehensive instructions on upload options, refer to the article: How to Generate and Upload a Tech Support File
- Alternative (Direct Upload to TAC): To generate the TSF and upload it directly to the Palo Alto Networks TAC Upload Server via SCP, run:
> scp export tech-support to <case_number>@tacupload.paloaltonetworks.com:./
Replace <case_number> with your full support case number, including any leading zeros (e.g., 00654321@tacupload.paloaltonetworks.com:./). When prompted, enter the email address associated with the support case as the password.