Return of device for Prisma SD-WAN Try & Buy program
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Created On 01/26/21 05:29 AM - Last Modified 06/27/23 06:04 AM
Question
How can I remove the serial number of the free Prisma SD-WAN device via Try & Buy program from CSP?
Environment
Customer Support Portal
Prisma SD-WAN portal
Answer
When you have returned the Prisma SD-WAN device(s) after the free Try & Buy period expired, the device serial number will be automatically removed from your CSP asset list after 30 days.
If the devices are still in your asset list 30 days after the return date, contact your System Engineer, or create a Support case and choose Prisma SD-WAN (CloudGenix).
Additional Information
Prisma SD-WAN Free Trial