Customer is unable to register VM to CSP. Error message “ No mac address found or unique mac address”

Customer is unable to register VM to CSP. Error message “ No mac address found or unique mac address”

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Created On 01/11/21 08:44 AM - Last Modified 06/13/23 11:14 AM


Question


Unable to register VM to CSP.  Error message “ No mac address found or unique mac address” 
If activating auth code directly on VM -  error message appears:   "Failed to install licenses. Mac Addresses not available"

Environment


VM

Answer


Issue is caused by mac addresses allocated to VM environment  being exhausted.
PANW IT needs to add a new block of mac addresses.
Open Admin ticket with Customer Service team to resolve this: 
How to Use the New Get Help Journey

 
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