Error message: Panorama mode mismatches with peer

Error message: Panorama mode mismatches with peer

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Created On 12/28/20 12:01 PM - Last Modified 01/15/21 22:58 PM


Symptom


High Availability (HA) status shows "Suspended" with the following state reason: 
Last primary-suspended state reason: Panorama mode mismatches with peer
Last secondary-suspended state reason: Panorama mode mismatches with peer

Environment


  • Any PAN-OS.
  • Panorama
  • High Availability(HA) Configured.

Cause


The peers must be configured with the same mode: Panorama mode, Management Only mode, or Legacy mode (ESXi and vCloud Air only).

Resolution


Make sure that both peers are running in the same mode by following the steps below:
  1. Log in to the CLI of both peers.

  2. Run the following command to confirm the mode each peer is running:

    > show system info | match system-mode
  3. Switch the mode of one of the peers to match with the mode of the other peer by running the following command: 
    > request system system-mode <>
  4. Enter "Y" to confirm the mode change. The Panorama virtual appliance reboots in the configured mode. After reboot the error message is not seen since both are in the same mode.
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