Why am I prompted to reset my password every time I login to the Support Portal?
4994
Created On 12/15/20 02:13 AM - Last Modified 10/02/24 22:30 PM
Question
Why am I prompted to reset my password every time I login to the Support Portal?
Environment
Customer Support Portal (CSP)
Answer
You might have this experience because you are using your "Display Name" to login to the Support Portal instead of your email address. Delete cache / cookies / browsing history and use your email address for your next login.
If you are still having problems after using your email address, open an Admin case with us. If you are unable to login, please visit the Customer Support Portal home page for assistance.