How to delete the portal cache config in Globalprotect client device?
18995
Created On 12/13/20 20:45 PM - Last Modified 04/25/25 21:02 PM
Objective
How to delete the portal cache config in Globalprotect client device?
Environment
- GlobalProtect App on Windows
- Portal Cached Configuration
Procedure
Here is the steps for clean up the cached portal config in the client side:
-
Remove files: %LocalAppData%\Palo Alto Networks\GlobalProtect\PanPortalCfg_xxx.dat
-
Open Regedit.exe and remove registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\PanGPS\PanPortalCfg_xxx.dat
-
Restart PANGPS service using administrator command prompt:
- sc stop pangps
- sc start pangps