How to delete the portal cache config in Globalprotect client device?

How to delete the portal cache config in Globalprotect client device?

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Created On 12/13/20 20:45 PM - Last Modified 04/25/25 21:02 PM


Objective


How to delete the portal cache config in Globalprotect client device?



Environment


  • GlobalProtect App on Windows
  • Portal Cached Configuration


Procedure


Here is the steps for clean up the cached portal config in the client side:

  1. Remove files: %LocalAppData%\Palo Alto Networks\GlobalProtect\PanPortalCfg_xxx.dat

  2. Open Regedit.exe  and remove registry key : HKEY_LOCAL_MACHINE\SOFTWARE\Palo Alto Networks\GlobalProtect\PanGPS\PanPortalCfg_xxx.dat

  3. Restart PANGPS service using administrator command prompt:

    • sc stop pangps
    • sc start pangps


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