What is Device Toolkit CloudGenix and how to access it?
15465
Created On 11/02/20 16:28 PM - Last Modified 12/04/20 08:13 AM
Question
What is Device Toolkit CloudGenix and how to access it?
Environment
CloudGenix
Device Toolkit
Answer
- The CloudGenix Device Toolkit provides a debugging interface to perform advanced troubleshooting of ION devices independent of the CloudGenix portal.
- It is accessed through the Controller web interface or Secure Socket Shell (SSH).
- Administrators may use industry-standard tools such as tcpdump, ping, tcpping, traceroute, and curl to verify traffic flow, view detailed status of virtual private networks (VPNs), enable debug logging, and access a variety of other commands to perform detailed monitoring and troubleshooting of devices.
- CloudGenix offers the ability to provide selective role-based access to the Device Toolkit.
- CloudGenix devices with release version 5.2.1 and later support remote access to the Device Toolkit.
Enabling Device Access
Before you can use the CloudGenix Device Toolkit, tenant-level or device-level access must be enabled and user roles defined through the CloudGenix Administrator Portal.
To enable access to the device from the portal.
- From the User tab, select System Administration
- Click the Device Toolkit User Management tab. Then, click Add Device User
The Device Toolkit can be accessed from the device configuration page.
Step 1: Click Remote Access
Click the icon with the three dots next to the device to open the menu. Then, click Remote Access to log in to the Device Toolkit.
Step 2: Access Device Toolkit Commands
Log in with your credentials to start accessing the Device Toolkit commands. Upon successful authentication, a remote session will be established.
Additional Information
CloudGenix provides three levels of access to the device. Control over the device increases with each level.
The levels of access are Monitor, Read Only, and Super. The access role is per device, so an administrator may act as a Super user on one device and Read Only on another device.
Troubleshooting Guide