HA with encryption - HA1 stays down

HA with encryption - HA1 stays down

19100
Created On 10/29/20 17:08 PM - Last Modified 07/11/25 20:09 PM


Symptom


  • HA1 link stays down.
  • Encryption enabled


Environment


  • Palo Alto Networks Firewalls
  • Panorama
  • Pan-OS


Cause


  • Issue with SSH key.
  • Check the HA logs
    2020-10-27 11:03:36.850 -0700 Error: ha_peer_disconnect(src/ha_peer.c:1763): Group 5 (HA1-MAIN): peer connection error msg set: SSH Tunnel reset
    2020-10-27 11:03:36.850 -0700 Error: ha_peer_primary_link_switchover(src/ha_peer.c:2364): Group 5: Unable to find a primary interface to switch
    2020-10-27 11:03:36.850 -0700 debug: ha_sysd_peerip_modify(src/ha_sysd.c:3370): Attempting 1 modify for sw.sysd.peers

  • Disabled Encryption and the link comes up.



Resolution


  • Disable encryption on Passive firewall.

  • Perform commit

  • Reset the HA SSH key on the Passive firewall.
    >  debug system ssh-key-reset high-availability

Note: Please be aware that this command will cause the firewall to reboot automatically.

  • Reboot the Passive Firewall.

  • Disable encryption on Active Firewall.

  • Perform commit

  • Reset the HA SSH key on the Active firewall.
    >  debug system ssh-key-reset high-availability

Note: Please be aware that this command will cause the firewall to reboot automatically.

  • Reboot the Active Firewall.

  • Export HA key from Active firewall and Import it on Passive Firewall.

  • Export HA key from Passive firewall and Import it on Active Firewall.

  • Enable encryption on both firewalls

  • Perform commit on both firewalls.



Additional Information


For devices in FIPS mode, it is not possible to disable the encryption. Just proceed with resetting the ssh-key on both devices and exporting/importing the ssh-key on both devices.



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBPDCA4&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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