How Can the Customer Deactivate a VM In the Support Portal

How Can the Customer Deactivate a VM In the Support Portal

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Created On 10/23/20 22:49 PM - Last Modified 03/20/24 16:06 PM


Objective


How Can the Customer Deactivate a VM In the Support Portal?

Procedure


To Deactivate license via Support Portal
1.  Log into the Support Portal
2.  Go to Products> VM-Series Auth Codes>
3.  Click on the "Deactivate VM"
4.  A popup window will show up with the options to deactivate the license.
5.  Click on the "Continue" button to deactivate the license. 
6.  This process will automatically release the license back to the license pool. Once the firewall is deactivated, it will ask you to reboot the firewall.
7.  Reboot firewall.  


 

Additional Information


Deactivate VM
https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/license-the-vm-series-firewall/deactivate-the-licenses/deactivate-vm

 

Register VM

 

http://live.paloaltonetworks.com:80/t5/Support-Articles/How-to-Authorize-and-Install-VM-Series-Auth-Codes/ta-p/52239
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