Custom Report Ending In "Report Error"
19854
Created On 10/05/20 22:21 PM - Last Modified 09/22/21 17:47 PM
Symptom
While running custom reports using 'Run Now' option on the GUI may result in a "Report Error" (GUI: Monitor > Manage Custom Reports > (report name) > Run Now)
Environment
- PAN-OS
- Palo Alto Firewall or Panorama
Cause
'Report Error' often occurs when the report generation query times out while trying to generate the report. This may occur especially when generating the custom reports from a detailed database.
We can check the report timeout setting on the firewall using the following command:
> show system state | match report
.
cfg.report.max-etime: 1200 <------- Report timeout setting
.
Resolution
Report timeout can be increased by using the following CLI command:
On Firewall
> debug management-server report-timeout <value> <value> <300-18000> Set report timeoutOn Panorama
> debug reportd set-timeout <value> <value> <300-18000> Set report timeout
For reports that need longer time to complete, increasing the timeout can help avoid the 'Report Error' while running the custom report.