Check Prisma Access(Panorama Managed) Config Status Error details from panorama.
27883
Created On 10/01/20 09:16 AM - Last Modified 01/06/21 03:32 AM
Objective
This article explains how to know the details of Prisma Access (Panorama Managed) Config Status Error from panorama.
Environment
- Prisma Access (Panorama Managed)
Procedure
- In panorama GUI, hover mouse cusor on Config Status ([Panorama] > [Cloud Services] > [Status] > [Status] Tab).
One can confirm the Last Job ID which because of the Error status. In the example below, the ID is "111571".
- In panorama CLI, perform the command " >debug plugins cloud_services prisma-access get-job-result jobid <Job ID>" ( Job id from Step 1 above). Refer to the "Details" section in the output below for the error message.
> debug plugins cloud_services prisma-access get-job-result jobid 111571 Firewall Service-Type Result Details 1 GPPT Failure Portal config 'DEFAULT': uninstall is set to with-passcode, but uninstall-passwd is not configured(Module: sslvpn)Commit failed 2 GPPT Failure Portal config 'DEFAULT': uninstall is set to with-passcode, but uninstall-passwd is not configured(Module: sslvpn)Commit failed 3 GPGW Success Configuration committed successfully
In this example, "Allow with Password" is selected for "Allow User to Uninstall GlobalProtect App (Windows Only)" in GlobalProtect Portal Configuration.
However, Uninstall GlobalProtectApp Password has not been set. The contradiction caused the Config Status Error.
Setting "Uninstall Password" and "Confirm Uninstall Password" resolves the Config Status Error.
However, Uninstall GlobalProtectApp Password has not been set. The contradiction caused the Config Status Error.
Setting "Uninstall Password" and "Confirm Uninstall Password" resolves the Config Status Error.