How to renew or request license extension

How to direct the customer to the right departments with their request for license renewal or for an emergency license extension.

• Customer Support Portal (CSP)
• Licenses

For license renewals or extensions, please contact your Reseller or your Palo Alto Account Manager.  

If it is an emergency and you need your licenses extended until the renewal is completed, you can reach out to our Renewals Team. The public email addresses per region are:

quotes@paloaltonetworks.com (North America, Canada)
renewals_EMEA@paloaltonetworks.com (Europe, Middle East, Africa, Mexico, Central America, South America)
renewals_APAC@paloaltonetworks.com (ASEAN, India, SAARC, Great China, ANZ, Korea)
renewals_Japan@paloaltonetworks.com (Japan)

What Happens when the licenses expire?