Why is the system log logging "No valid device certificate found"?

• System Log:

2020/09/01 04:04:06 high     general        general 0  No valid device certificate found
2020/08/31 04:03:34 high     general        general 0  No valid device certificate found
2020/08/30 04:03:02 high     general        general 0  No valid device certificate found
2020/08/29 04:04:30 high     general        general 0  No valid device certificate found
2020/08/28 04:03:58 high     general        general 0  No valid device certificate found
2020/08/27 04:03:26 high     general        general 0  No valid device certificate found
2020/08/26 20:35:00 high     general        general 0  No valid device certificate found

• WebUI

• Palo Alto Firewall.
• PAN-OS 9.1.2 and above.

• In order to use the cloud services such as IoT Security, DLP, and Device Telemetry in PAN-OS version in 10.0.0, 9.1.2, 8.1.14 or later, a device certificate is required.
• If no a device certificate is installed:
  1. No valid device certificate found log will be generated in the system log.
  2. Device certificate not found will be shown in the Device Certificate Tab.

1. Log in to the Customer Support Portal 
2. Select Assets > Device Certificates and Generate OTP.
3. For the Device Type, select Generate OTP for Next-Gen Firewalls.
4. Select your PAN OS Device serial number.
5. Generate OTP and copy the OTP.
6. Log in to your next-generation firewall as an admin user.
7. Select Device > Setup > Management > Device Certificate and Get Certificate.
8. Paste the One-time Password you generated and click OK.
9. Your next-generation firewall successfully retrieves and installs the certificated.

See also: