How to reset your Password for the Customer Support Portal
Objective
To request a password reset for your Support Portal login, please follow the below steps:
Procedure
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Access the Support Portal at https://support.paloaltonetworks.com
- Click on either of the Sign In buttons to log into the Customer Support Portal.
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Click Need help signing in? and select Forgot Password?
4. Verify access page will prompt action on one of the options below.
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Enter your new desired password in the New password field, and confirm the password in the Repeat password field
NOTE: Be sure to follow the password requirements (minimum of 11 characters in length; password must contain 3 of the following: uppercase letter, lowercase letter, number, symbol; your password cannot be any of your last 10 passwords; at least 1 day (s) must have elapsed since you last changed your password.)
For more information on our Password Policy for Palo Alto Networks SSO, visit this article.
Additional Information
- The password reset link is only valid for 1 hour.
Upon clicking the link, if you discover that it is no longer valid just click the blue here link within the displayed message. This will resend a newer link to your email.
If you encounter any issues with the link and still unable to access, please visit the Customer Support Portal home page for further assistance.
IMPORTANT: for security reasons we accept password reset requests directly from the affected users only.
If your colleague needs a password reset : have them contact Support directly via the above form and Support will assist them directly.
- You can also Reset your password using the SSO settings https://sso.paloaltonetworks.com/enduser/settings