SFP Transceiver Diagnostic Information Shows Rx Power 0.00 mW When Interface is Up and Active
7660
Created On 04/25/24 09:04 AM - Last Modified 05/15/24 03:12 AM
Symptom
- After SFP transceiver is plugged to an interface and the interface is up and active, show transceiver <interface-name> shows Rx Power as 0.00 mW
> show transceiver ethernet1/14 -------------------------------------------------------------------------------- Port Temperature Voltage Current Tx Power Rx Power -------------------------------------------------------------------------------- ethernet1/14 36.99 C 3.29 V 5.83 mA 0.63 mW 0.00 mW - The Rx Power is then updated without any action.
> show transceiver ethernet1/14 -------------------------------------------------------------------------------- Port Temperature Voltage Current Tx Power Rx Power -------------------------------------------------------------------------------- ethernet1/14 37.94 C 3.28 V 6.23 mA 0.65 mW 0.62 mW
Environment
- Palo Alto hardware Firewalls
- Supported PAN-OS
- SFP transceiver module
Cause
- The default diagnostic monitor interval is 3,600 seconds (i.e 1 hour).
- When the interface is first plugged in or after a link down/up event, it takes an hour for the diagnostic monitor to run and display the power.
Resolution
- Set the diagnostic data with shorter delay (less than 3600 seconds)
- The diagnostic monitor interval to 10 seconds in the example below
> set transceiver-monitor-rate seconds 10
Note: This command is not persistent across reboot.