Newly Bootstrapped PA-VMs Do Not Connect to Panorama
2242
Created On 04/12/24 17:19 PM - Last Modified 06/13/24 21:55 PM
Symptom
FW bootstraps successfully, but doesn't connect to Panorama:
- Firewall logs shows that bootstrap was successful.
- L3/Network connectivity is validated between FW and Panorama
- DNS resolves successfully
- Configd.log on panorama does not show VM registration attempts or is empty:
-0400 SVM registration. Serial:localhost.localdomain-cord DG: TPL: vm-mode:0 uuid: cpuid: svm_id:/proc/cpuinfo: No such file or directory
- Configd.log on Firewall shows cert expired:
-0700 Warning: pan_cmsa_tcp_channel_setup(src_panos/cms_agent.c:1015): client will not use SNI
-0700 Error: valid_cert(cs_client.c:17): commssl: Cert verify failed: error: 10 (certificate has expired)
-0700 Error: pan_cmsa_tcp_channel_setup(src_panos/cms_agent.c:1141): cms sent untrusted cert!!
-0700 COMM: connection established. sock=28 remote ip=10.0.0.132 port=3978 local port=37526
Environment
- Public Cloud (AWS/Azure/Etc)
- Newly launched PA-VM base image
- PAN-OS below 10.1.12, 10.2.8, 11.0.4, 11.1.2
Cause
PA-VM base image is using expired SSL Certificate
Resolution
- Use PAN-OS VM base image with updated certificate.
- Information about the certificate expiry is documented in the customer advisory PAN-OS Cert Expiry.
|
PAN-OS Version for VM-Series
|
Availability
|
|
10.1.12 10.2.8 |
End of January 2024
|
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11.0.4
11.1.2
|
End of February 2024
|
Additional Information
For bootstrap deployments using buckets
- Upload PAN-OS version with hotfix to 'Software" folder