Specific user account(s) cannot see log entries in Strata Logging Services.

Specific user account(s) cannot see log entries in Strata Logging Services.

421
Created On 04/12/24 08:09 AM - Last Modified 01/21/26 16:06 PM


Symptom


 

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  • The Explore view consistently appears blank for the affected users.

  • The issue persists across different browsers.

  • Clearing the browser cache does not resolve the issue.

  • Restarting the user’s device does not resolve the issue.

  • Re-creating the HUB user account does not restore log visibility.

Environment


Strata Logging Service (Former Cortex Data Lake)

Cause


The issue occurs because the user account is registered only in HUB and not in the Customer Support Portal (CSP), which prevents log entries from being displayed in Strata Logging Services.

Resolution


It is recommended to register the affected user account in the Customer Support Portal (CSP). Once the user is registered in both CSP and HUB, log entries in Strata Logging Services will be displayed as expected.
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