Traffic from GlobalProtect Agent fails to match the correct security rule configured with HIP profile
4059
Created On 07/29/22 01:57 AM - Last Modified 08/08/24 21:41 PM
Symptom
- Traffic from GlobalProtect Agent does not match the expected security rule configured with HIP profile.
- HIP Match log shows that the traffic matched the expected HIP profile correctly for the received HIP report.
- "show user ip-user-mapping" displays the mismatched HIP profile
> show user ip-user-mapping ip x.x.x.x
IP address: x.x.x.x (vsys1)
User: user1
From: GP
Idle Timeout: 10638s
Max. TTL: 10638s
HIP Timestamp: 46677158s
HIP Query: Disabled
HIP profiles that user belong to (used in policy)
HIP profile(s): HIP-Profile1 <<<<<<<<<<<<< !!!!
Group(s): user1(1)
Environment
- GlobalProtect
- Prisma Access
- PAN-OS
- HIP Profile
Cause
Software Issue.
Resolution
- The issue is been fixed under PAN-197115 in PAN-OS 10.1.10, 10.2.4 and above.
- Upgrade to the fixed versions will resolve the issue.
- As a workaround, reduce the number of HIP Profiles in security policy to less than 32.