[Cloud-managed] Unable to select the Cloud Identity Engine (CIE) app for Prisma Access App
1433
Created On 07/26/22 05:47 AM - Last Modified 02/07/25 21:09 PM
Symptom
- Create the CIE (Cloud Identity Engine) instance in the same region as CDL.
- Configure the directory server.
- Trying to associate Prisma Access with CIE app will not work.
- The CIE app does not show in the list of 'CLOUD IDENTITY ENGINE'.
- When checking the region of CIE under HUB > Manage App, the CIE instance is in a different region than the CDL instance. (In chis case CIE is the US region while the CDL instances are running in the JP region),
Environment
- Prisma Access (Cloud Managed)
- Cloud Identity Engine (CIE)
- Directory Sync
- Cortex Data Lake (CDL)
Cause
The CDL and CIE must be created in the same region .
Resolution
- Re-deploy a CIE instance in the same region as CDL
- Now associate it with Prisma access.