Error: Failed to get user 'xxxx' id commit issue
3126
Created On 07/20/22 21:13 PM - Last Modified 06/19/23 05:45 AM
Symptom
- Error: Failed to get user 'xxxx' id commit issue
- In useridd.log, following is seen: "Conflict found for user"
2022-05-31 10:23:59.339 -0500 phase1 started
2022-05-31 10:23:59.339 -0500 parsing config: config length 4080936
2022-05-31 10:24:00.048 -0500 Warning: pan_user_group_user_prime_uid_lookup(pan_user_group_multi_attr.c:1325): Conflict found for user:XXXXX vsys:1
2022-05-31 10:24:00.049 -0500 Error: pan_local_users_from_obj(pan_user_group.c:6173): pan_user_from_obj('xxxxx') failed
2022-05-31 10:24:00.049 -0500 Error: pan_user_group_parse_cfg_i(pan_user_group.c:6461): pan_user_group_parse_local_users() failed
2022-05-31 10:24:00.049 -0500 Error: pan_user_group_parse_cfg(pan_user_group.c:6748): pan_user_group_parse_cfg_i() failed
2022-05-31 10:24:00.049 -0500 Error: pan_user_id_parse_config_i(pan_user_id_cfg.c:1550): pan_user_id_groups_parse_cfg() failed
Environment
- PanOS firewall with integrated User ID
Cause
Duplicated username in local user database of the firewall and Active Directory user id mapping
Resolution
Delete or change the username with the conflict.