HA CLUSTER STATE shows "cluster-unknown" after upgrading firewalls to 10.X.X release

HA CLUSTER STATE shows "cluster-unknown" after upgrading firewalls to 10.X.X release

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Created On 07/08/22 08:01 AM - Last Modified 08/24/22 02:52 AM


Symptom


  • Firewall HA pair upgraded to 10.0 or higher version
  • Message "Cluster-unknown" is displayed under the GUI: Panorama > Managed Devices > Summary > HA CLUSTER STATE  
  • Snapshot below displays Firewall display prior 10.0 displaying  "blank" status and displaying "Cluster-Unknown" after  upgrade to 10.0
HA status-9.1.13-h3.PNG
 

Environment


  • Panorama managed Palo Alto Firewalls
  • HA (High Availability) configured on Firewalls
  • PAN-OS 10.0 and above

Cause


  • For firewalls configured in an HA Pair and not an HA cluster, this is expected behavior because no cluster is configured.
  • The HA status for active/passive (or active/active HA pair) is a different column in the Managed Devices Summary (HA HA Pair Status).

Resolution


Either hide HA CLUSTER STATE column or ignore it. Instead use column: HA HA Pair Status

Additional Information


Configuring HA Cluster
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