How to Generate and Export Logs from the Cloud Identity Agent?
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Created On 06/06/22 23:28 PM - Last Modified 05/21/25 02:49 AM
Objective
Generate and export logs from Cloud Identity Agent for troubleshooting purposes.
Environment
- Cloud Identity Agent
- On-premise directory
- Workstation/server hosting Cloud Identity Agent
Procedure
1. Set the logging Level to Debut or Verbose as required. Open the Cloud Identity Agent and click on File > Debug.
2. Wait for a few seconds/minutes for a new connection attempt from Cloud Identity Agent to the Cloud Identity Engine (CIE). You can check the logs and new connection in the Cloud Identity Engine > Monitoring > Log section
3. Locate the log files by opening up the File Explorer context and navigating to "C:\Program Files (x86)\Palo Alto Networks\Cloud Identity Agent". The file names are "CloudIdAgentDebug.log"
4. Copy the files to a separate location for analysis and upload to the case as required.