VDI connection (VMware Horizon Client) may disconnect during GlobalProtect App connection.
Symptom
- VMware Horizon Client connection via GlobalProtect client disconnects suddenly.
Environment
- VMware Horizon Client app.
- GlobalProtect (GP) App
Resolution
This issue can be solved by changing "PCoIP" from "VMware Blast" on VMware Horizon Client as below.
Procedure
- Start Horizon Client.
- Click the Options button in the upper-right corner of the menu bar and select "PCoIP" from "VMware Blast".
Additional Information
- This is working knowledge from our past cases.
- Both application and protocol are for VMware (https://www.vmware.com/) and not of Palo Alto Networks.
- The solution may fail due to other factors as well.
Choosing a Display Protocol
VMware Blast Extreme:
Optimized for the mobile cloud, VMware Blast Extreme supports the broadest range of client devices that are H.264 capable. Of the display protocols, VMware Blast offers the lowest CPU consumption for longer battery life on mobile devices. VMware Blast Extreme can compensate for an increase in latency or a reduction in bandwidth and can leverage both TCP and UDP network transports.
PCoIP:
PCoIP (PC over IP) provides an optimized desktop experience for the delivery of a published application or an entire remote desktop environment, including applications, images, audio, and video content for a wide range of users on the LAN or across the WAN. PCoIP can compensate for an increase in latency or a reduction in bandwidth, to ensure that end users can remain productive regardless of network conditions.