URL Filtering Continue Page appears again even though users click "Continue" button on the Continue Page.

URL Filtering Continue Page appears again even though users click "Continue" button on the Continue Page.

14429
Created On 05/19/22 04:16 AM - Last Modified 05/21/25 19:57 PM


Symptom


  • Custom URL Category is configured.
  • The Action for the Custom URL Category on URL Filtering Profile is set to “none”.
  • While accessing a site that is identified to the Custom URL Category and the Action for the Pre-defined URL Category for the site is set to “continue”.
  • While accessing the site via a proxy with CONNECT method and that request is decrypted by ssl forward proxy.  *Note: this symptom is observed also while accessing the site directly on a corner case.
  • The Continue Page appears expectedly when user accesses a site that is identified as URL Category having the action as “continue” on the URL Filtering Profile.
  • But user is unable to access the site even though user clicks “Continue” button. The Continue Page appears repeatedly.
continue_page_1.png​​​​​​
  • URL Filtering log shows the Action for that site is always "block-continue” not “continue” even though user clicks “Continue” button.
Continue_Page_urlfillog.png
 
 
 

Environment


  • All Palo Alto Firewall except PA-VM
  • PAN OS 9.1.0 - 9.1.13-h3
  • PAN OS 10.0 and 10.1
  • Custom URL Category.

Cause


A corner case handling nonblocking-pattern-match.

Resolution


  1. The issue is resolved under PAN-172100  in 9.1.14 and 10.1.9 releases
  2. Upgrade will resolve the issue.
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