Firewall stopped sending logs to CDL .Error "Error response: Device does not have valid Support"

Firewall stopped sending logs to CDL .Error "Error response: Device does not have valid Support"

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Created On 05/09/22 05:02 AM - Last Modified 07/29/24 22:33 PM


Symptom


  • Firewall stops sending logs to Cortex Data Lake (CDL)
  • The ms.log file (less mp-log ms.log) display error message "Device does not have valid Support"
+0000 Error:  pan_lcaas_handle_cert_push(pan_lcaas_cert_ops.c:1186): Error response: Device does not have valid Support

Environment


  • Panorama or Palo Alto Firewall.
  • Supported PAN-OS
  • Log forwarding configured to Cortex Data Lake.

Cause


  • Required "support" license missing.
  • One of the support license is required in addition to the CDL License.

Resolution


  1. Verify the support license status using GUI: Device > Licenses.
  2. This can also be verified using CLI command "request license info".
  3. Renew or purchase the support license by contacting the account team or CSR Licensing team.
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