Commits are not pushed with "Request Too Long" message in the logs.

Commits are not pushed with "Request Too Long" message in the logs.

503

Created On 04/10/24 07:44 AM - Last Modified 05/09/25 02:48 AM

Mobile Users

Panorama

Prisma Access (Panorama Managed)

Symptom

Commit and push to Mobile User Security Processing Nodes (MU-SPN) fails.
"Request Too Long" message is seen in plugin_cloud_services.log (less plugin-log plugin_cloud_services.log).

18:58.117 +0900 INFO: [job-check] job 1845764 updated: <entry><devicename>Mobile-Users-Portal</devicename><status>connection error</status><result>FAIL</result><details><msg><errors><line>Request Too Long</line></errors></msg></details></entry>

Environment

Panorama managed Prisma Access
Cloud Services Plugin

Cause

The configuration size reached the size limit on the 3rd party service API gateway.

Resolution

Reduce the configuration size of Mobile User Templates and Mobile User Device Groups.
The file size can be reduced by removing any unused or expired certificates. This is because large certificates are one of the reasons for the size of configuration to be high.
Upgrade the cloud services plugin to 5.1.1 or higher which has improvements in this area.