L’application Windows GlobalProtect n’effectue pas de vérification HIP personnalisée et les journaux de l’application GP affichent le journal « EVP_DecryptFinal_ex échoué »

L’application GlobalProtect ne parvient pas à collecter les données HIP sur les vérifications
personnalisées Le nom de l’ordinateur et le nom d’utilisateur sont identiques

PanGpHip.log spectacles

(P13696-T22624)Info ( 582): 03/20/24 14:55:50:839 EVP_DecryptFinal_ex failed
(P13696-T22624)Error( 580): 03/20/24 14:55:50:839 pan_read_text_from_file(): Failed to decrypt file C:\Program Files\Palo Alto Networks\GlobalProtect\HipPolicy.dat
(P13696-T22624)Debug( 232): 03/20/24 14:55:50:839 Cannot restore hip policy from file HipPolicy.dat.
...
...
(P13696-T22624)Debug( 300): 03/20/24 14:55:50:839 Computer domain is 
...
(P13696-T22624)Debug(  29): 03/20/24 14:55:52:854 No custom checks needed

PanGPS.log affiche le même nom d’ordinateur et le même nom d’utilisateur et peut également afficher le journal des échecs EVP_DecryptFinal_ex

(P22684-T14764)Info ( 925): 03/20/24 14:55:07:387 Computer name is PALOALTO, OS version is Microsoft Windows 11 Pro , 64-bit
...
(P22684-T23844)Debug( 260): 03/20/24 14:55:07:540 start PanGPA in session 1, logged in user count is 1
(P22684-T23844)Debug( 183): 03/20/24 14:55:07:559 Run cmd C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe fromGPS in session 1 as user
(P22684-T23844)Debug( 298): 03/20/24 14:55:09:047 start C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe with returned ID 23900
(P22684-T23844)Debug(  25): 03/20/24 14:55:09:047 create thread 0x504 with thread ID 23920
(P22684-T23844)Debug( 107): 03/20/24 14:55:09:047 start CheckPanGpAgentThread 0x504 with client pid 23900
(P22684-T23920)Info ( 127): 03/20/24 14:55:09:051 CheckPanGpAgentThread: started.
(P22684-T23828)Debug(1986): 03/20/24 14:55:09:734 Enforcer,found 0 filter object belonging to us.
(P22684-T23828)Debug(  41): 03/20/24 14:55:09:734 Roaming profile is true
(P22684-T23828)Error( 145): 03/20/24 14:55:09:808 NetUserGetInfo is NERR_UserNotFound
(P22684-T23828)Debug( 167): 03/20/24 14:55:09:808 profileInfo username paloalto, profile path (null), server (null)
(P22684-T23828)Error(4031): 03/20/24 14:55:09:830 Failed to get attribute value 'Configurations', error code=0
(P22684-T23828)Debug(4039): 03/20/24 14:55:09:830 CPanMSServiceWin::IsGpDisabledForCurUser() - bGpIsDisabled=0.
(P22684-T23828)Info ( 202): 03/20/24 14:55:10:468 New Connection(127.0.0.1:50328) with socket(1380)
(P22684-T23828)Debug( 349): 03/20/24 14:55:10:468 Socket is connected by C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
(P22684-T23828)Info ( 582): 03/20/24 14:55:10:705 EVP_DecryptFinal_ex failed
(P22684-T23828)Debug( 432): 03/20/24 14:55:10:705 Reinit translate with user context. Try again
(P22684-T23828)Debug(  41): 03/20/24 14:55:10:705 Roaming profile is false
(P22684-T23828)Debug( 167): 03/20/24 14:55:10:768 profileInfo username paloalto, profile path (null), server (null)

Changer d’ordinateur ou de nom d’utilisateur