Blue Screen of Death (BSOD) occurred with stop code "BAD_POOL_CALLER" when GlobalProtect initiated the connection process.
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Created On 03/06/24 08:47 AM - Last Modified 10/25/24 01:52 AM
Symptom
Blue Screen of Death (BSOD) occurred with stop code "BAD_POOL_CALLER" when GlobalProtect initiated the connection process.
Environment
- Panorama Managed Prisma Access
- GlobalProtect 6.2.0-89
- Microsoft Windows 11 Home, 64-bit with McAfee software
Resolution
- Uninstall McAfee software.
- Verify if the issue is resolved.
- Contact Mcafee support if the issue is resolved.
- If the issue persists after uninstall of McAfee software, contact Palo Alto Support.
Additional Information
Similar issues were reported in Microsoft Community.