Firewall telemetry logs are not populated on the Stata cloud Manager

• Firewall is onboarded successfully to AIOPS
• However, there are no logs shown under the device in the portal
• Firewall shows the telemetry data upload is successful every time
• The following logs can be seen from the configd.log indicating any of the lock files.

  firewall> less mp-log configd.log useradd: existing lock file /etc/subgid.lock without a PID useradd: cannot lock /etc/subgid; try again later. usermod: user '_cliuser' does not exist

• Palo Alto Firewalls
• PAN-OS 10.1 or above
• Strata Cloud Manager

Software Issue.

1. Fix is available in PAN-OS 10.2.11 where a new command  "delete authentication system-lock-files" is introduced. Use this command to  delete the lock-files from CLI.
2. For immediate fix, open a support case when the symptoms match so the support engineer can delete the lock files from the root.