[Enterprise DLP] A commit fails with the error "The data profile version from the client must be either the same or empty"

[Enterprise DLP] A commit fails with the error "The data profile version from the client must be either the same or empty"

3961
Created On 02/01/24 02:52 AM - Last Modified 12/12/24 22:19 PM


Symptom


  • Create a new data pattern or Profile.
  • Upon commit the following error message is displayed on Panorama

    The data profile version from the client must be either the same or empty.
    push_dlp_config_to_cloud failed
    Failed plugin validation.



Environment


  • Enterprise DLP
  • Panorama


Cause


This error occurs due to the out-of-sync state in the version between Panorama and the backend service. 



Resolution


  1. Reset the DLP plugin config on Panorama CLI with the following command.
    > request plugin dlp reset
    # configure
    # commit
  2. This command just resets the local state of the DLP config on the Panorama, and then syncs the candidate configuration from the DLP cloud.


Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008WuuCAE&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language