Unexpected HIP check pop-up after upgrading to GP version 6.2

Unexpected HIP check pop-up after upgrading to GP version 6.2

3450
Created On 01/09/24 20:46 PM - Last Modified 03/11/25 23:27 PM


Symptom


  • Users are getting a HIP check pop-up every hour causing the laptop to freeze momentarily.
  • The issue isn't noticed after downgrading to version 5.2.

Environment


  • Palo Alto Firewalls
  • Supported PAN-OS
  • GlobalProtect (GP) App version 6.2.0
  • HIP

Cause


  • Permission issue to run the HIP remediation scripts.

Resolution


  1. The issue is resolved internally.
  2. Upgrading to the GP version 6.2.2 will resolve the issue.
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